The Problem
Firms manually send out dozens of forms, chase clients for missing documents, and re-key data into multiple systems. This creates a terrible first impression, consumes hundreds of hours of operations time, and results in 30-50% of paperwork being rejected as 'Not In Good Order' (NIGO). The COO and operations team bear the brunt of this inefficiency, while advisors are forced to apologize for delays.
Revenue Impact
Delayed 'Time to Revenue'—assets cannot be traded or billed until accounts are open (often a 2-4 week lag).
Cost Impact
High operational overhead; highly paid Client Service Associates spend 40-60% of time on paperwork administration.
Risk
High 'Not In Good Order' (NIGO) rates (30%+) lead to rejected forms, compliance flags, and a poor client experience.
Document Intelligence Agent
AI AgentIngests raw client documents and unstructured emails to build the client profile without manual data entry.
What The AI Does
Extracts client details from driver's licenses and passports
Reads prior brokerage statements to capture asset details for transfer (ACATs)
Identifies missing information required for KYC (Know Your Client)
Creates a structured 'Client Profile' object from scattered documents
Smart Form Population Engine
AI AgentMaps client data to specific custodian forms and validates against complex business rules to prevent rejections.
What The AI Does
Selects the correct forms based on account type (IRA, Trust, Joint)
Auto-populates fields across multiple documents simultaneously
Validates data against custodian rules (e.g., 'If box A is checked, box B must be empty')
Flags potential 'Not In Good Order' (NIGO) errors before submission
Ops & Compliance Approval
Human ReviewA streamlined review stage where the Operations team verifies the AI-prepared packet before it goes to the client or custodian.
Review Criteria
Expected Impact
From 'chasing and correcting' to 'reviewing and welcoming'.
Before:
Advisors manually prep PDF packets, clients print/sign/scan, ops re-keys data, forms get rejected for errors. The process takes 3 weeks.
After:
Client uploads docs to a secure portal, AI extracts data and fills forms instantly. Ops reviews one dashboard. Process takes 2 days.
Result:
Reduction in Time-to-Account-Opening from weeks to 24-48 hours